Refund policy

Refund & Return Policy

Effective Date: [Insert Date]
Contact: support@myjetrest.store |  +1 (213) 555-0199 

At MyJetRest™, your satisfaction is our top priority. If you’re not fully satisfied with your purchase, you may be eligible for a return or refund in accordance with the policy outlined below.

🛍️ Return Eligibility

To qualify for a return:

  • The item must be in new, unused condition

  • All original packaging, tags, and labels must be intact

  • The return request must be made within 60 days of delivery

🔄 Return Process

  1. Email us at support@myjetrest.store with your order number and reason for return

  2. Wait for approval and return instructions

  3. Pack the item securely in original packaging

  4. Ship it to the address provided by customer service

📦 Return Address:
MyJetRest Returns
John Smith, 123 Maple Street, Los Angeles, CA 90015

📬 Return Methods & Fees

Reason Return Shipping Restocking Fee
Defective/Damaged Item Free $0.00
Customer Remorse (e.g., wrong item ordered, changed mind) Customer pays actual return shipping $0.00

Returns sent without approval will not be accepted.

🔁 Exchanges

Need something different? We recommend returning the product and placing a new order once your return is approved.

💳 Refunds

  • Once your return is received and inspected, you’ll be notified via email

  • If approved, your refund will be issued to your original payment method within 7 business days

  • Please allow additional time for your bank or card issuer to post the refund

If more than 7 business days have passed since refund approval, contact us at support@myjetrest.store.

❌ Non-Returnable Items

  • Used or worn neck pillows (due to hygiene reasons)

  • Items returned after 60 days

  • Products delivered within the promised delivery window (7–14 business days)

  • Over-ordered items due to customer mistake

❓ Frequently Asked Questions

Can I return a used neck pillow?
No. For hygiene reasons, used pillows cannot be returned.

What if I received a gift?
Yes, you can return it — as long as it's unused and within 60 days. Include the order number or gift receipt.

What if the item is defective?
Contact us immediately. We will cover return shipping and offer a replacement or full refund.

I ordered too many pillows by mistake. Can I return them?
Unfortunately, returns for over-ordering are not accepted. Please double-check your cart before completing your order.

❗ Order Cancellation Policy

If your order is canceled due to product unavailability or other reasons, you will receive a full refund to your original payment method.

📞 Contact Us

Address:
John Smith, 123 Maple Street, Los Angeles, CA 90015

Email: support@myjetrest.store
Phone: +1 (213) 555-0199
Working Hours: Monday–Friday, 8am–6pm